The journey begins when the traveler steps off the plane and doesn’t end until they get back on. Every minute in the destination colors their experience. As their host, you want to make sure it goes as well as possible so they bring back great memories and spread the word. Things may go well at top hotels and restaurants, but visitors spend most of their trip outside of that high-end bubble. There are plenty of crucial touch points that can slip between the cracks. Visitor experience design might start with finding and removing any pitfalls (long delays at customs, waits for the airport bus), but when done well, it can enhance and elevate the entire visitor experience where it’s needed most.
Customized Live and Virtual Keynotes from 15 – 90 minutes